ANSWERS TO ALL OF YOUR AIRPLANE TOUR & CHARTER QUESTIONS
FAQS
WHAT IS YOUR CANCELLATION POLICY?
Passengers are required to request cancellation at least 24 hours in advance to receive a full refund. Cancellations inside 24 hours are not eligible to have their fares refunded.
ARE RESERVATIONS REQUIRED? HOW FAR IN ADVANCE?
Not necessarily. We do occasionally have seats available the day of the flight, call (435) 259-7421 for availability. You can book seven months in advance on our website.
CAN WE ADD A PERSON TO THE BOOKING WE ALREADY MADE? CAN WE CHANGE THE NAMES ON A RESERVATION?
Yes, you can add a person to a booking if we have availability. To change the name on a reservation, please call Redtails Guest Services at (435) 259-7421.
HOW MUCH DOES THIS COST?
Our scenic airplane tour rates start at $169 per person with children under the age of 12 flying for 25% off the price on all flights. Our tours include headsets and are narrated by our knowledgeable pilots.
WHAT IS YOUR AGE POLICY/RECOMMENDATION?
All ages are welcome on our flights! Children over 24 months must sit in their own seat on the plane. Booster pillows are provided by Redtail Air. Children under the age of 12 fly for 25% off the price on all flights.
WHAT IF I GET SICK DURING THE TOUR?
Paper bags are available on all our flights for passengers feeling queasy. Support bands are available at check-in upon request.
WHAT'S THE DIFFERENCE BETWEEN AIRPLANE AND BIPLANE TOURS?
An airplane in an enclosed aircraft whereas the biplane is open cockpit. While we are not currently offering biplane tours, you can learn more about our enclosed airplane tours!
DO WE ACTUALLY FLY OVER THE NATIONAL PARK?
Yes! Depending on the tour, you could fly over Arches National Park, Canyonlands National Park or Monument Valley! Redtail Air has scheduled flights with set routes to see the most scenic areas over southeast Utah. If you would like to see more, Redtail also offers private charter flights. Redtail Air is the only air carrier with permits to fly directly over Arches and Canyonlands National Parks!
WHAT IS YOUR WEATHER POLICY?
On the rare occasion, your flight may be canceled due to weather conditions. In those situations, we will work with you to reschedule your flight, or if necessary, provide a full refund.
I'M INTERESTED IN EMPLOYMENT. HOW DO I APPLY?
We are always interested in speaking with potential employees who have an interest in joining the Redtail team! E-mail Randy Martin at randy@flyredtail.com with your resume.
DO YOU OFFER FLIGHT INSTRUCTION?
Yes we do! Our instructors are all certified and experienced. Call (435) 259-7421 for more information.
WHICH TOUR IS THE BEST FOR FAMILIES?
Flying a scenic flight with Redtail is extremely popular for families and is a great family activity! The Arches/Canyonlands tour is popular with families as you get to see both National Parks.
DO YOU HAVE GIFT CARDS?
Gift cards are available for purchase by calling (435) 259-7421.
DO YOU DO AIRPORT TRANSFERS FROM SLC TO MOAB?
Redtail Air does offer charter service to Salt Lake City. Call us at (435) 259-7421 for more information.
ARE DOGS ALLOWED? ARE SERVICE ANIMALS ALLOWED?
Sorry, per FAA regulations, pets are not allowed on the aircraft. Service animals are allowed with proper documentation indicating that the animal is a service animal.
WHERE DOES THE TOUR START? WHERE DOES THE TOUR END? WHAT'S THE PARKING SITUATION?
Tours start and end at Canyonlands Regional Airport. Parking is available at the airport free of charge.
DO YOU OFFER SPECIAL PACKAGES FOR CORPORATE TOURS?
Yes, please call our guest services manager Amanda Moore at (435) 259-7421 or email at amanda@flyredtail.com.
WHAT DO YOU RECOMMMEND FOR LODGING?
Redtail Air highly recommends the Fairfield Inn & Suites, Springhill Suites, Hoodoo by Hilton, Aarchway Inn, Canyonlands Best Western, and the Hyatt Place. All are outstanding places to stay!
WHEN SHOULD WE ARRIVE?
Guest are asked to arrive at least 20 minutes prior to their scheduled flight departure.
WHAT SHOULD WE WEAR?
A light jacket and a smile!
WHAT SHOULD WE BRING?
Water, a light jacket, a camera, and a smile!
WHEN WILL WE RETURN? HOW LONG IS THE TOUR?
Return times are based on the tour type and the length of the tour. For example, the Arches tour will return approximately 40 minutes after departure, the Monument Valley tour will return 2 1/2 hours after departure.
WHAT IF I'M RUNNING LATE?
Please contact us at (435) 259-7421 to let us know when you will be arriving. Our aircraft are scheduled for exact departure times, however, we will do our best to accommodate passengers who are running late.
CAN I BRING ALCOHOL?
No, alcohol is not allowed on our aircraft.
WHAT ARE YOUR HOURS OF OPERATION? WHAT IS YOUR SEASON?
Redtail flies year-round, weather depending. Our hours of operation are 7:00 am – 7:00 pm in season and 9:00 am – 5:00 pm during the winter season.
HOW MANY PEOPLE CAN FIT?
Up to 9 in a single plane, multiple planes for larger groups.
WHAT IS THE MINIMUM AMOUNT OF PEOPLE WE CAN HAVE? WHAT IS THE MAXIMUM AMOUNT?
The minimum number of passengers on a flight is two. The maximum is almost unlimited! If you have a large group contact Amanda Moore, our guest services manager at (435) 259-7421 or by email at amanda@flyredtail.com.
CAN WE GO WITH A LARGE GROUP?
Redtail can fit up to 9 in a single plane, and have multiple planes available for larger groups.
DO YOU HAVE OTHER LOCATIONS?
All scenic flights originate at Canyonlands Regional Airport, 17 miles north of downtown Moab.
WHAT LANGUAGES ARE YOUR TOURS OFFERED IN? CAN I BOOK A TOUR IF I DON'T SPEAK ENGLISH?
We welcome all ethnicities on our flights. Our guided flights are narrated in English only.
CAN YOU ACCOMMODATE THOSE WHO ARE DISABLED? CAN I GO IF I'M PREGNANT?
For passengers who may need special assistance, please contact guest services at (435) 259-7421. Yes, women who are expecting are welcome to fly with us.
DO YOU HAVE ANY DISCOUNTS OR SPECIAL PRICING?
Redtail does offer special pricing for large groups. Please contact our guest services manager, Amanda Moore at (435) 259-7421 or by email at amanda@flyredtail.com for more information.
HOW DOES YOUR SHUTTLE SERVICE WORK?
Redtail does not offer shuttle services to the airport. For transportation assistance to the airport, please contact Moab Express at (435) 260-9289. Moab Express is Moab’s premier airport shuttle provider.
DO YOU MAKE DONATIONS TO CHARITIES?
Redtail proudly supports numerous nonprofits and charities in Moab and Grand County. Please email Randy Martin at randy@flyredtail.com with your request.
WILL THERE BE A BATHROOM BREAK?
Our aircraft do not contain restrooms, so please use the restrooms in the terminal prior to your scheduled departure.
WHAT IS YOUR PAYMENT POLICY? DO YOU TAKE A DEPOSIT? WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Payment in full is required at time of reservation. We accept all major credit cards.
CAN I PURCHASE A SOUVENIR?
Yes! Redtail offers T-shirts, hats, mugs, and a variety of other gift items at our guest services desk.
WHAT IS YOUR TIPPING POLICY?
Tips are entirely at a passenger’s discretion, however, if you received great service on your flight then our pilots will certainly appreciate a gratuity!
