Frequently asked questions
Planning your aerial adventure should be as seamless as the flight itself. Our FAQ section is designed to address all your questions – from what to expect during the tour to how to prepare for your flight. Whether you’re curious about safety measures, flight duration, or the best time of day to fly, we’ve got you covered.
Booking information
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Passengers are required to request cancellation at least 24 hours in advance to receive a full refund. Cancellations inside 24 hours are not eligible to have their fares refunded.
Not necessarily. We do occasionally have seats available the day of the flight, call (435) 259-7421 for availability. You can book seven months in advance on our website.
Yes, you can add a person to a booking if we have availability. To change the name on a reservation, please call Redtails Guest Services at (435) 259-7421.
All ages are welcome on our flights! Children over 24 months must sit in their own seat on the plane. Booster pillows are provided by Redtail Air.
Flying a scenic flight with Redtail is extremely popular for families and is a great family activity! The Arches/Canyonlands tour is popular with families as you get to see both National Parks.
An airplane in an enclosed aircraft whereas the biplane is open cockpit. While we are not currently offering biplane tours, you can learn more about our enclosed airplane tours!
Up to 9 in a single plane, multiple planes for larger groups.
Payment in full is required at time of reservation. We accept all major credit cards.
Yes! Redtail offers T-shirts, hats, mugs, and a variety of other gift items at our guest services desk.
Gift cards are available for purchase by calling (435) 259-7421.
Redtail does offer special pricing for large groups. Please contact our guest services team at (435) 259-7421 or by email at vip@flyredtail.com for more information.
Yes, please call our team at at (435) 259-7421 or email at vip@flyredtail.com.
Redtail Air does offer charter service to Salt Lake City. Call us at (435) 259-7421 for more information.
Redtail Air highly recommends the Fairfield Inn & Suites, Springhill Suites, Hoodoo by Hilton, Aarchway Inn, Canyonlands Best Western, and the Hyatt Place. All are outstanding places to stay!
The minimum number of passengers on a flight is two. The maximum is almost unlimited! If you have a large group contact our guest services team at (435) 259-7421 or by email at vip@flyredtail.com.
Flight faqs
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Guest are asked to arrive at least 20 minutes prior to their scheduled flight departure.
A light jacket and a smile!
Water, a light jacket, a camera, and a smile!
Yes! Depending on the tour, you could fly over Arches National Park, Canyonlands National Park or Monument Valley! Redtail Air has scheduled flights with set routes to see the most scenic areas over southeast Utah. If you would like to see more, Redtail also offers private charter flights. Redtail Air is the only air carrier with permits to fly directly over Arches and Canyonlands National Parks!
On the rare occasion, your flight may be canceled due to weather conditions. In those situations, we will work with you to reschedule your flight, or if necessary, provide a full refund.
Tours start and end at Canyonlands Regional Airport. Parking is available at the airport free of charge.
Our aircraft do not contain restrooms, so please use the restrooms in the terminal prior to your scheduled departure.
Sorry, per FAA regulations, pets are not allowed on the aircraft. Service animals are allowed with proper documentation indicating that the animal is a service animal.
Please contact us at (435) 259-7421 to let us know when you will be arriving. Our aircraft are scheduled for exact departure times, however, we will do our best to accommodate passengers who are running late.
Return times are based on the tour type and the length of the tour. For example, the Arches tour will return approximately 40 minutes after departure, the Monument Valley tour will return 2 1/2 hours after departure.
No, alcohol is not allowed on our aircraft.
For passengers who may need special assistance, please contact guest services at (435) 259-7421. Yes, women who are expecting are welcome to fly with us.
Paper bags are available on all our flights for passengers feeling queasy. Support bands are available at check-in upon request.
Tips are entirely at a passenger’s discretion, however, if you received great service on your flight then our pilots will certainly appreciate a gratuity!
Additional answers
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Redtail flies year-round, weather depending. Our hours of operation are 7:00 am – 7:00 pm in season and 9:00 am – 5:00 pm during the winter season.
Yes we do! Our instructors are all certified and experienced. Call (435) 259-7421 for more information.
Redtail can fit up to 9 in a single plane, and have multiple planes available for larger groups.
Redtail proudly supports numerous nonprofits and charities in Moab and Grand County. Please email our team at info@flyredtail.com with your request.
All scenic flights originate at Canyonlands Regional Airport, 17 miles north of downtown Moab.
Redtail does not offer shuttle services to the airport. For transportation assistance to the airport, please contact Moab Express at (435) 260-9289. Moab Express is Moab’s premier airport shuttle provider.
We welcome all ethnicities on our flights. Our guided flights are narrated in English only.
Still have questions?
get in touch!
Flying is our passion & you’re invited to join us in exploring this incredible area that we call home!